Shipping & Returns
SHIPPING
How will my parcel be delivered?
Awon Golding Millinery delivers goods via Royal Mail for UK deliveries, and alternative courier services for Rest of the World. When your parcel is delivered you will be asked to sign for it as proof of receipt. If you are not there, a card will be dropped through your door stating how to get your parcel.
Delivery Times
All our hats are handmade-to-order so please allow 3-4 weeks for production. If this is an urgent order please get in touch and we will try to accommodate your deadline.
Delivery times after your piece has been lovingly hand-crafted are as follows:
UK Mainland: 2 to 3 working days / EU and UK Islands: 5 days / International: 8 days
Unfortunately we are not able to offer weekend or bank holiday deliveries.
Shipping Prices
UK: UK shipping is FREE.
International: Delivery prices vary per order and per country depending on the size of the box required. Please request a quote for accurate prices and express services. All relevant import taxes and duties must be paid by you when the item is delivered.
RETURNS
Firstly, thank you for making a purchase from awongolding.com and for your support. If for any reason the product you purchased does not meet your expectations, we are happy to offer an exchange or refund where possible, provided a Returns Number is requested within 7 days of receipt and items are returned to Awon Golding Millinery within 14 days and meet the requirements below. We regret that we are unable to offer refunds on products that have been made-to-order or customised. This policy does not affect your statutory rights.
- All returns must be in perfect condition and complete with their original tags still attached.
- To be eligible for a return, your item must be unworn, unmarked or undamaged and in the same condition that you received it. It must also be in the original packaging.
- A refund will be issued to the original card that was used for the purchase within 5 days of receipt of the return. This refund will include the full value of the items returned, including UK taxes, but excluding shipping costs and any taxes or import duties incurred.
- If you are shipping an item over £50 (US$75), you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
- If you wish to have an exchange or report a faulty item please contact info@awongolding.com or call +44 (0) 7805 577 376.
If you have any questions, please email info@awongolding.com
RETURNS ADDRESS
To return your product, you should mail your product to: Awon Golding Millinery, Studio 4, P1 Studios, 14 Taylor Place, London, E3 2PQ.
We will email you on receipt of the goods to confirm that your return will be processed.
REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, less any taxes or import duties incurred. Unfortunately, we are unable to refund shipping costs.
Refunds will be credited to the account or card used to originally purchase the items, usually within 5 working days.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@awongolding.com.
EXCHANGES
Upon exchanging a product, you will be eligible to pay a new postage and packaging charge. As part of the returns process, you will be directed to our website where you will be able to pay securely online.
DISTANCE SELLING REGULATIONS
Under the Distance Selling Regulations, customers within the EU have the right to cancel the contract for purchase of certain goods with Awon Golding Millinery at any time within the seven working days of the day after the day on which the customer receives the goods (the ''seven day cooling off period''). To cancel your contract within the seven day cooling off period please notify us in writing by email info@awongolding.com or post before the expiry of the cooling off period. Please package the relevant goods securely and send them to us. All returns must be in perfect condition and with their original packaging and tags. If we receive notice of your cancellation of this order within the seven day cooling off period, we will refund the purchase price for that item together with any postage charge.
Made to order or customised goods are exempt from this cancellation right.
Please note that this is not a full statement of your rights under the Distance Selling Regulations.